Apple and Google Suspend Manual Voice reviews

by William

Last week the Guardian wrote “Apple contractors regularly hear confidential medical information, drug deals, and recording of couples having sex, as part of their job providing quality control, or “grading”, the company’s Siri voice assistant”

After the report from the Guardian, Apple is now suspending Siri voice Grading and will push out a future software update to let you choose whether or not you want to participate.

Here’s Apple’s statement – “We are committed to delivering a great Siri experience while protecting user privacy. While we conduct a thorough review, we are suspending Siri Grading globally. Additionally, as part of a future software update, users will have the ability to choose to participate in grading.

Following a similar news report earlier on Google from VRT News

Not everyone is aware of the fact that everything you say to your Google smart speakers and your Google Assistant is being recorded and stored. But that is clearly stated in Google’s terms and conditions. And what people are certainly not aware of, simply because Google doesn’t mention it in its terms and conditions, is that Google employees can listen to excerpts from those recordings.

Google had shutdown manual voice reviews in Europe. Now following an order from German regulators under Europe’s General Data Protection Regulation (GDPR) Google is suspending manual voice reviews worldwide.

It’s likely that other tech companies like Apple, Amazon who run a Voice Assistant may receive such orders as well.

Anyways let me know in the comments, should human reviews be stopped for good or do you want real people helping digital assistants to interpret and deliver better answers to search queries?

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